DESPATCH TIMING OF ORDERS

We aim to despatch all orders within 2 working days of being placed. Please note that during busy periods and on sale, this is sometimes not possible and we regret we cannot make any amendments to purchases once ordered.

USING A DIFFERENT DELIVERY ADDRESS

If you don’t think you’ll be at home to receive your parcel, please give us an alternative address if it suits you better – for example, your work address.

IF YOU ARENT IN WHEN THE DELIVERY ARRIVES

Our delivery partners will leave a notice card with contact details explaining any next steps in order for you to receive your order.

IF THERE ARE DELAYS

We do everything we can to make sure deliveries take place when we say they will. Sometimes, though, things beyond our control delay delivery.

SELLER RIGHTS

Alyssa's House reserves the right to refuse sale to buyers who have a history of negative and/or malicious interactions.

CUSTOMS AND IMPORT TAXES

Buyers are responsible for any customs and import taxes that may apply. Alyssa's House is not responsible for delays caused by customs.

CONTACTING US ABOUT YOUR ORDER DELIVERY

If you have any specific queries regarding delivery, please contact us at hello@alyssahouse.co.uk Please note our office hours are 9am to 5pm GMT, Monday to Friday.