Privacy policy

Privacy Policy

Your privacy is important to Alyssa's House. This privacy statement explains what personal information we collect, how we use it, and the measures we take to keep it secure when you visit or make a purchase from our website.

Personal Information Collection

Alyssa's House may collect and process the following types of personal information:

  • Information about your use of this website (e.g., browsing behavior, IP address, device information, and cookies).
  • Information you provide when creating an account or subscribing on the website.
  • Information related to transactions, including name, shipping/billing address, payment processing details, and contact information.
  • Information you provide when signing up for newsletters, promotions, VIP rewards, or customer surveys.
  • Any communications or details you voluntarily share with us via email, WhatsApp, or contact forms.

Using Personal Information

We use your personal information to ensure a smooth, personalized shopping experience, including to:

  • Process, fulfill, and deliver your orders for our handcrafted press-on nails.
  • Send you order updates, shipping confirmations, and customer service support.
  • Improve and optimize our products, services, and website layout.
  • Communicate special offers, new collection launches, or style updates (only if you have opted in).
  • Maintain internal administrative and accounting records.

Where Alyssa's House discloses your personal information to third-party service providers (such as Shopify, payment gateways, and shipping carriers like Royal Mail), they are required to handle that information strictly in accordance with applicable privacy laws and this policy.

Securing Your Data

We are committed to keeping your personal data secure. We implement appropriate technical, physical, and organizational security measures to protect against unauthorized access, loss, or disclosure.

  • All personal data is stored on secure, protected servers.
  • Online payment transactions are processed through encrypted SSL technology.

Your Data Rights (UK & International Customers)

Depending on where you reside, you have rights regarding your personal information, including the right to access, correct, or request the deletion of the data we hold about you. If you wish to exercise any of these rights, please contact our Customer Service team.

Cross-Border Data Transfers

Information collected by Alyssa's House may be stored, processed, and transferred across countries where our hosting providers (such as Shopify) operate, in compliance with applicable data protection laws.

Third-Party Websites & Services

Our website may contain links to external sites (such as social media networks like Instagram or TikTok). We are not responsible for the privacy policies or practices of third-party websites.

Updating This Policy

We may update this Privacy Policy from time to time by publishing a new version on our website. Please check this page periodically to remain informed of any updates.

Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please reach out to us at:

📧 Email: hello@alyssahouse.co.uk
💬 WhatsApp: +44 7351735094